UNIFIED COMMUNICATIONS AS A SERVICE
UCaaS Consulting and Implementation
Your phone contract is up for renewal, your team works from home and office, and you pay for calling, meetings and chat in three places. Unified Communications as a Service (UCaaS) puts voice, video, messaging and collaboration on one cloud platform. The hard part is choosing one and moving without dropping calls.
MoJo Tech Group is a vendor-neutral advisor. We map your requirements, compare UCaaS providers on your behalf, plan and coordinate the move, and then stay on as your single point of contact. There are no advisory fees to engage us.
Vendor-neutral • 200+ UCaaS providers • No advisory fees
IS THIS YOU?
Who UCaaS consulting is for and when it fits
Business and IT leaders usually call us at a decision point. UCaaS consulting is worth a conversation when:
- an on-premises phone system or legacy carrier contract is nearing end of life or renewal;
- staff work across offices, homes and the road, and calls don't follow them;
- you're paying separately for calling, conferencing and messaging tools that overlap;
- you're opening, closing or merging locations and need one system across all of them;
- you already use Microsoft Teams and want to know whether to add calling to it or run a separate platform.
If your main need is a customer-facing contact center with queues, routing and agent analytics, start with our contact center solutions page. The two often connect, but they are different buying decisions.
USE CASES
Problems UCaaS solves
One platform for calling, messaging, conferencing and collaboration helps you streamline workflows, support hybrid work and boost productivity across every location.
One number, any device
Calls, voicemail and texts follow each person to a desk phone, laptop or mobile app, so nobody is tied to one desk.
Meetings without the patchwork
HD video, screen sharing and recording sit in the same platform as calling and chat, not in a separate tool with its own bill.
Multi-site consistency
Every location runs the same system, dial plan and features, and IT manages it from one cloud console instead of on-site hardware.
Fewer bills to manage
Consolidating overlapping tools removes duplicate licenses and frees budget for other priorities.
Requirements analysis
We document users, locations, call flows, devices, integrations and contract dates before anyone talks product.
Vendor-neutral shortlist
We compare platforms against your requirements, not a single provider's catalog, and explain why each option made the list.
Pricing and terms review
We lay out proposals side by side, including term length, per-user pricing and what's bundled, so the tradeoffs are visible.
Implementation planning
We build the cutover plan with you, covering number porting, phased versus single-day moves, devices and training.
Install coordination
We coordinate the provider's installation and keep every provider accountable to the plan, so your team isn't left chasing tickets.
Ongoing optimization
After go-live, we review usage, licenses and terms with you regularly and adjust as your organization changes.
WHAT MOJO DOES
What a UCaaS engagement includes
MoJo designs, sources and manages the UCaaS strategy that fits your workforce.
CHOOSING A DIRECTION
UCaaS options and tradeoffs
There's no single right platform. It depends on how your people work today.
| Direction | Where it fits | The tradeoff |
|---|---|---|
| Calling inside Microsoft Teams | This works well if your staff already live in Teams. | Calling features, devices and carrier setup still have to be planned, and they don't suit every team equally. |
| Standalone UCaaS platform | You get voice, video and messaging from one provider, often with mature phone features. | It can overlap with collaboration tools you already pay for. |
| UCaaS with a contact center attached | This fits when internal calling and customer-facing queues have to share one vendor. | The contact-center requirements should drive that choice, not follow from it. |
Whichever direction you lean, settle these questions before you sign:
- Contract term: a longer term can lower the price per user but reduces your flexibility.
- Network readiness: voice and video quality depend on your internet circuits and local network. Our network and connectivity team can assess them alongside the platform.
- Legacy lines: fax, alarm and elevator lines often can't simply move to UCaaS. They may need a separate POTS line replacement plan.
- Emergency calling: each user and site needs accurate location information set up before cutover.
HOW IT WORKS
How we assess, select and implement UCaaS
From first conversation to working platform:
Requirements analysis
We assess your current phones, contracts, network and future needs.
Provider selection
We evaluate options from our network and match you with the providers that fit.
Implementation planning
We build a roadmap for porting, devices, training and cutover timing.
Transition support
We give you guidance throughout the rollout and coordinate the provider's installation.
Ongoing optimization
We hold regular reviews and adjust to keep the service working for you.
Not sure which direction fits?
Bring your current phone bill and a rough headcount by location. An advisor will review them with you and tell you which options are worth comparing.
What happens next: a MoJo technology advisor replies to schedule a short call, and you leave with a scoped list of what to evaluate. No obligation, no advisory fee.
AFTER GO-LIVE
Who owns your UCaaS after go-live
People join and leave, offices open, and contracts renew. MoJo stays on as your single point of contact, so you call one advisor instead of a provider's general support queue. That means:
an advisor who knows your setup and escalates issues with the provider for you;
regular reviews of seat counts, unused licenses and features you're paying for but not using;
renewal planning that starts well before a contract auto-renews;
help adding sites, users or new tools as your organization grows.
200+ UCaaS providers
200+ UCaaS providers in our network, including Microsoft Teams, Cisco and RingCentral.
Gartner Magic Quadrant access
Access to 13 of the 14 Gartner Magic Quadrant UC providers, plus many more innovative solutions.
$0 advisory fees
We're compensated by the providers you select, without raising your rates. Read more about how MoJo is paid.
WHY MOJO
UCaaS proof, partners and expertise
Our recommendations are based solely on your requirements, so you aren't locked into a single vendor.
PROVIDER ECOSYSTEM
A few of the UCaaS providers we work with
We evaluate the market on your behalf and select the right mix, never a single forced brand.
COMMON QUESTIONS
UCaaS questions, answered
What is the difference between UCaaS and CCaaS?
UCaaS is your organization's own communication system: calling, video meetings, messaging and collaboration for employees. CCaaS (contact center as a service) handles customer-facing interactions at volume, with queues, routing, agent dashboards and reporting. Many organizations need both, and some platforms offer both. We treat them as separate decisions with separate requirements. If customer service is your priority, our contact center advisors can scope that side.
Who pays MoJo for UCaaS advice?
We're compensated by the providers you select, and that doesn't raise your rates. You pay the provider for the service under its agreement, and you pay MoJo nothing to assess, compare or plan. Our recommendations are based solely on your requirements, and there's no obligation to buy. Our pricing page explains the model in full.
Can we keep our existing phone numbers?
In most cases, yes. Business numbers can usually be ported to a new UCaaS provider, but timing and paperwork vary by carrier and number type. We build porting into the implementation plan and schedule cutover so calls keep ringing through the move. Fax, alarm and elevator lines may need a different approach, and we'll flag those early.
We already use Microsoft Teams. Do we still need a UCaaS platform?
Not always. If your staff already work in Teams, adding calling to it can make sense. Some teams, such as front desks, high call-volume roles or sites with specialized devices, may be better served by a dedicated platform or a hybrid. We'll compare both against how your people actually use the phone and show you the cost and feature tradeoffs.
How much can we save by moving to UCaaS?
It depends on what you pay today and how much overlap you have. Many businesses cut communication costs significantly, often by as much as 60%, after moving to a right-sized UCaaS platform. Savings usually come from retiring on-site hardware, consolidating overlapping tools and removing unused seats. Your assessment will show where your own numbers land.
Talk with a UCaaS advisor
Replacing an aging phone system or rethinking calling across every location? Tell us what you have, what frustrates your team and when your contracts end, and we'll map the UCaaS options worth comparing.
What happens next: a MoJo technology advisor will contact you to set up a short discovery call. After the call, you'll get a recommended shortlist and next steps. You can also call (855) 234-9800 or email info@mojotechgroup.com.
GET STARTED
Start your UCaaS conversation
Tell us what you're working on and a MoJo technology advisor will map the UCaaS options that fit your business, with no advisory fees and zero obligation.
Call (855) 234-9800 or email info@mojotechgroup.com.