Managed Services
Managed IT services and co-managed infrastructure
Your network, help desk, security tools and cloud accounts are spread across several vendors, and your IT team spends more time chasing them than improving anything. Or you have no IT team at all, and every outage lands on whoever is nearest the router.
MoJo Tech Group is a vendor-agnostic technology advisor. We design managed IT solutions around your requirements using a network of over 400 vetted service providers, then stay on as your single point of contact. The provider you choose runs the service day to day. We keep them accountable.
Vendor-agnostic • 400+ vetted providers • Single point of contact • Zero advisory fees
Is managed IT right for you?
Who managed IT fits, and when
Managed IT services suit organizations that need dependable infrastructure but don't want to build and staff every function in-house. It usually fits when you:
- have a small IT team, or none, and need help desk and monitoring coverage beyond office hours
- have an internal team that wants to hand off routine monitoring and maintenance so they can focus on projects
- run several sites, clouds and vendors, with no single view of who owns what
- face compliance requirements and need firewall management, monitoring and incident response planning in place
- want predictable monthly costs instead of large hardware purchases
It's usually a poorer fit when you already have a well-staffed IT department with mature tooling and one or two reliable vendors. A targeted service, such as managed cybersecurity or cloud management, may solve the real gap for less.
Too many vendors, no owner
Each system was bought separately, so every issue starts with working out whose problem it is. One point of contact ends that.
Problems found by users first
Without monitoring, you learn about failures when staff can't work. Proactive monitoring and maintenance catch issues earlier and reduce downtime.
A stretched internal team
Your people are stuck resetting passwords and patching servers. Co-managed support takes the routine work so they can focus on core business objectives.
Security and compliance pressure
Auditors, insurers and customers ask for firewall management, compliance monitoring and an incident response plan. We source providers who deliver them.
Cloud moves without a plan
Workloads are drifting into Microsoft 365 and cloud platforms with no migration plan, backup or recovery design behind them.
Capital spend you'd rather avoid
Converting capital expenditures into predictable monthly operating expenses gives you enterprise-grade technology without the up-front hardware bill.
Where we usually start
Managed IT problems we help solve
Our managed services solutions
What a managed IT engagement includes
A managed IT engagement is built from three groups of services. You choose the ones you need, and we match each one to a provider that does it well.
Complete IT infrastructure management
Maximize system performance with round-the-clock monitoring, proactive maintenance and NOC support.
- 24/7 network and system monitoring
- Proactive maintenance and updates
- Help desk support
- Cloud infrastructure management
- Network operations center (NOC)
Enhanced security and compliance
Protect your organization with managed firewall services, compliance monitoring and incident response planning that meet regulatory standards.
- Security chain of custody
- Managed firewall services
- Security awareness training
- Compliance monitoring
- Incident response planning
Business optimization services
Streamline operations with Microsoft 365 management, cloud migration and telecom expense management.
- Microsoft 365 management
- Cloud migration services
- Telecom expense management
- Backup and disaster recovery
- Strategic IT consulting
Fully managed
The provider runs monitoring, help desk and maintenance for you. It suits organizations without an IT team, but you rely more heavily on the provider's processes.
Co-managed
Your team keeps strategy and key systems while the provider covers monitoring, after-hours support or specific functions. It keeps control in-house but needs clear lines of ownership.
Project-based
A provider handles a defined piece of work, such as a cloud migration or network refresh. It's lower commitment, but nobody is watching the systems once the project ends.
Fully managed, co-managed or project-based
Managed IT options and tradeoffs
There's no single right model. The choice depends on how much IT capacity you have in-house and how much control you want to keep.
When we compare options, we weigh more than price:
- which systems and hours each provider covers, and what's excluded
- how escalation works between your team and theirs
- how easily you can scale capacity up or down as demand changes
- contract length, exit terms and who owns the documentation
Our solution implementation process
How we assess and select managed IT providers
Requirements analysis
We assess your current infrastructure, vendors and future needs, and agree what the managed service has to cover.
Provider selection
We evaluate managed service providers from our network against those requirements and present a shortlist with the tradeoffs laid out.
Implementation planning
We build a roadmap for bringing the new service in, including handover of systems, access and documentation.
Transition support
We give expert guidance throughout implementation and coordinate the provider, your team and any outgoing vendor.
Ongoing optimization
We hold regular reviews and adjust services as your business changes.
Know what you need before you talk to providers.
Tell us about your environment and we'll scope the assessment with you. An advisor will follow up to agree what's in scope and what we need from your team.
After go-live
Who owns your IT after go-live
Managed IT doesn't end when the contract is signed. Ownership has to be clear for as long as the service runs, so we set it out at the start:
- The provider delivers the service: monitoring, NOC, help desk, maintenance and the security functions you've chosen.
- Your team keeps the decisions that belong to the business, plus whatever systems you've chosen to run yourselves in a co-managed model.
- MoJo stays as your single point of contact, offloading provider management and system optimization from your team, escalating when service slips, and reviewing the service with you.
Regular reviews look at how the service is performing, what has changed in your business, and whether you're still paying for the right things. If a provider stops fitting, we help you plan the move.
Financial services, 200+ sites
Rolled out fully managed SASE and secure connectivity for a multi-state financial firm.
Retail, 39 locations
Consolidated 75+ telecom bills into one and cut spend across 39 retail locations with managed SD-WAN and PCI.
Logistics, 50 sites
Warehouse Wi-Fi, SD-WAN, SASE and contact center unified across a national distributor's footprint.
Featured providers
Managed service providers we work with
These are some of the managed service providers we evaluate for clients. Our recommendation depends on your requirements, not on which provider we feature.
WanDynamics is a specialized managed services provider known for network optimization expertise, comprehensive monitoring capabilities, and consultative approach to solution design. Recognized for SD-WAN management, network analytics, and proactive support.
TPx is an established managed services provider known for unified communications expertise, comprehensive IT solutions, and nationwide service coverage. Recognized for UCaaS implementation, managed security, and customized business continuity.
Thrive is a next-generation managed services provider known for end-to-end technology solutions, cloud transformation expertise, and security-first approach. Recognized for Cloud Journey methodology, ServiceNow integration, and digital workspace solutions.
Splice is a customer-focused managed services provider known for flexible service delivery, comprehensive IT management, and scalable technology solutions. Recognized for cloud infrastructure, business continuity, and strategic IT consulting.
RapidScale is a cloud-focused managed services provider known for comprehensive workspace solutions, advanced cloud technologies, and enterprise-grade security integration. Recognized for Desktop-as-a-Service, managed cloud, and disaster recovery.
ImagIT is a versatile managed services provider known for nationwide technical reach, comprehensive infrastructure support, and project-based solutions. Recognized for network management, field services, and technology deployments.
Dyopath is an innovative managed services provider known for customized IT solutions, comprehensive technology management, and strategic business alignment. Recognized for cloud services, cybersecurity implementation, and IT consulting.
CBTS is an enterprise-focused managed services provider known for comprehensive technology solutions, communications expertise, and extensive infrastructure capabilities. Recognized for cloud transformation, managed networks, and unified communications.
With access to over 400 industry-leading technology providers, MoJo Tech Group takes the complexity out of vendor selection. As your vendor-agnostic advisor, we carefully evaluate and match you with the perfect provider for your specific business needs, ensuring you receive the most effective and cost-efficient solutions. Our partnerships span the entire technology spectrum, but our loyalty remains exclusively with you, our client.
Common questions
Managed IT questions, answered
What's the difference between managed and co-managed IT?
With fully managed IT, a provider runs your monitoring, help desk and maintenance end to end. With co-managed IT, your internal team keeps strategy and some systems, and the provider fills specific gaps such as after-hours monitoring or help desk overflow. We help you decide which model fits your team, then select providers that work well in it.
Does MoJo run the help desk itself?
No. The managed service provider you select delivers the help desk, monitoring and maintenance. MoJo designs the solution, runs the provider selection, coordinates the transition and stays as your single point of contact afterwards. When something isn't working, you call us and we hold the provider to what was agreed.
What does MoJo's advice cost?
Our advisory service carries zero fees to you. We're compensated by the providers you select, without raising your rates. You pay the provider for the managed service itself, and we help you compare those costs across providers before you commit. Our pricing page explains the model in more detail.
Can we keep some of our current vendors?
Yes. The assessment looks at what you already have, and some vendors may stay if they serve you well. In a co-managed model, your team can keep the systems it wants to own. We plan the handover so nothing falls between the old and new arrangements.
How long does a transition take?
It depends on scope: the number of sites, users and systems, and how much documentation already exists. We agree a timeline during implementation planning, before anything changes, and coordinate the provider, your team and any outgoing vendor through transition support. Ask for a scoped assessment and we'll give you a realistic plan for your environment.
Do you work with businesses outside your listed locations?
Yes. We're based in Arlington, VA and Chicago, IL, serving clients nationwide. If you'd like an advisor who knows your local market, see our locations hub or the pages for DC Metro, Chicago, Atlanta managed IT services and Myrtle Beach.
Talk with a managed IT advisor
Whether you're replacing a managed service provider, adding support alongside your own team, or outsourcing IT for the first time, start with a conversation. Tell us what you run today and what isn't working.
An advisor will review your situation, suggest whether a fully managed, co-managed or project-based model fits, and outline the next step. Call (855) 234-9800 or email info@mojotechgroup.com.
Contact us
Talk through your managed IT needs
Send us a few details about your sites, users and current providers. A MoJo advisor will reply to arrange a call and scope your assessment. There are no advisory fees to begin.
Call (855) 234-9800 or email info@mojotechgroup.com.