CONTACT CENTER & CX
Cloud Contact Center (CCaaS) Solutions
Modernize customer experience with omnichannel CCaaS, plus AI agents and analytics, sourced and managed by MoJo’s vendor-neutral advisors.
Vendor-neutral • 400+ providers • Zero advisory fees • Arlington, VA + Chicago, IL
WHY CX WINS
Customer Experience Is the Differentiator
90%
weigh customer service when deciding to buy (Microsoft)
58%
switch companies after poor service (Microsoft)
Omnichannel
Phone, chat, SMS, email, and social in one place
3,000+
businesses on a single leading platform (Five9)
MEET THE MODERN CUSTOMER
The Old Call Center Cannot Keep Up
Smartphones, social, and e-commerce reshaped expectations. Customers want answers on the channel they already use, and one bad experience is all it takes to lose them.
CCaaS replaces brittle on-premise systems with a cloud platform that unifies every conversation. Agents work anywhere, supervisors see everything, and your data finally tells you something. It pairs naturally with UCaaS.
Omnichannel Routing
Every channel arrives in one queue and routes to the right agent with full context.
AI Agents & Agent Assist
Virtual agents resolve routine requests; real-time assist helps humans solve the rest faster.
Workforce Optimization
WFM and quality management forecast volume, schedule staff, and score interactions.
Analytics & Sentiment
Real-time dashboards and sentiment analysis surface issues before they snowball.
PLATFORM CAPABILITIES
What a Modern Platform Delivers
We match you to the right CCaaS platform, then handle design, integration, and support so the rollout lands.
ONE PLATFORM, EVERY CHANNEL
Meet Customers Where They Already Are
Voice
Inbound, outbound, and IVR with branded caller ID.
Chat & SMS
Live chat, chatbots, and two-way text.
Threaded, tracked, and routed like every channel.
Social
Meet customers on the platforms they choose.
OUR CCAAS PROVIDERS
Leading Contact Center Providers
We recommend the platform that fits your volume, channels, and budget, not whichever pays the most. A few of the CCaaS providers we deploy.
Dialpad
Dialpad is a leading AI-powered cloud communications platform offering enterprise-grade voice, video, messaging, and contact center solutions that combine intelligent automation with seamless user experience.
Five9
Five9 is an industry pioneer in cloud contact center technology, delivering intelligent cloud contact center software that enables exceptional customer experiences through advanced AI and automation capabilities.
Kustomer
Kustomer is a modern CRM platform designed specifically for customer service teams, offering omnichannel communication and a unified customer view to deliver personalized support experiences.
Genesys
Genesys is known for comprehensive omnichannel solutions and AI-powered customer experience orchestration. Strong focus on digital engagement, workforce optimization, and advanced analytics for large contact center operations.
NICE
NICE specializes in AI-driven customer interactions and workforce engagement management. Known for robust analytics, quality management, and automation capabilities that optimize contact center performance.
IntelePeer
IntelePeer has an emphasis on voice, messaging, and automation capabilities. Known for easy integration, CPaaS capabilities, and customizable customer engagement solutions for mid-market businesses.
Talkdesk
Talkdesk is an enterprise cloud contact center software that combines cutting-edge technology with industry-leading reliability to help businesses deliver better customer experiences across all channels.
Yellow.ai
Yellow.ai is the next-generation conversational AI platform that powers intelligent virtual assistants and chatbots to automate customer engagement across voice and digital channels.
Observe.ai
Observe.ai is the AI-powered voice intelligence platform that helps contact centers improve agent performance, ensure compliance, and deliver superior customer experiences through advanced conversation analytics.
COMMON QUESTIONS
CCaaS Questions, Answered
What is CCaaS?
A cloud-based contact center delivered as a subscription, with omnichannel routing, reporting, and AI tools that scale with your volume and let agents work anywhere.
How is CCaaS different from UCaaS?
UCaaS handles general business communication; CCaaS is built for high-volume customer interactions with queueing, IVR, scripting, analytics, and workforce management. Many businesses run both.
Can AI help without replacing agents?
Yes. The best deployments use AI to deflect routine questions and assist live agents in real time, so people focus on conversations that need a human.
How does MoJo help us choose?
We are vendor-neutral, so we compare platforms against your channels and volume, then manage the rollout at no advisory cost.
Ready to modernize your customer experience?
Let’s map your channels, volume, and goals to the right CCaaS platform, with no advisory fees.
LET’S TALK
Talk to a MoJo technology advisor
Vendor-neutral guidance across 400+ providers, with zero pressure and no advisory fees. Tell us what you are trying to solve and we will map the right fit. Based in Arlington, VA and Chicago, IL, serving clients nationwide.
Call (855) 234-9800 or email info@mojotechgroup.com.